ShopSmartly Support

Welcome to ShopSmartly support. We are here to help you get the most out of your shopping experience.

Frequently Asked Questions

How do I get started with ShopSmartly?

Simply create a free account using your email address and password. Once logged in, start by adding the stores you shop at, then build your master item list by adding the products you regularly buy. You can then create shopping lists for each store visit.

Can I share my shopping lists with a family member?

Yes! ShopSmartly is designed for sharing. Simply share your login email and password with your family member or shopping partner. Anyone signed in with the same account will see the same stores, items and shopping lists in real time.

How do I add items to a store?

Go to the Items tab and add your items to the master list. For each item you can specify which of your stores carry it. When you create a shopping list for a store, only the items assigned to that store will appear.

I forgot my password. How do I reset it?

On the login screen tap Forgot Password and enter your email address. We will send you a password reset link to your email. Follow the link to set a new password and log back in.

How does ShopSmartly learn my shopping habits?

As you use ShopSmartly, the app tracks which items you add most frequently to your lists for each store. Over time it will present your most commonly purchased items at the top of the list when you are building a new shopping list, making the process faster and easier.

Can I add photos to my items?

Yes! When adding or editing an item you can optionally add a product photo. This is especially helpful when someone else is doing the shopping and needs to identify the correct product on the shelf.

How do I reorder items in my shopping list?

Within a shopping list you can drag and reorder items to match the layout of the store and your preferred route through the aisles. ShopSmartly remembers this order for future lists at the same store.

Is my data secure?

Yes. All data is stored securely in Google Firebase and transmitted over encrypted connections. Your password is never stored in plain text. For full details please see our Privacy Policy below.

Contact Us

Can't find the answer you are looking for? We would love to hear from you.

Email us at: shopsmartly@mukundan.com

We aim to respond to all support requests within 48 hours.